1. Where are your products shipped from?
We work with a network of reliable suppliers and warehouses to ensure timely delivery. Depending on the product, your order may be shipped from our local or international facilities to ensure the best pricing and availability.

2. How long does delivery take?
Processing usually takes 1–3 business days, and shipping times vary between 7–14 business days depending on your location and product availability.

3. Can I track my order?
Yes, all orders come with tracking. Once your order has been dispatched, you’ll receive an email containing a tracking link to monitor its progress.

4. What if I receive a damaged or faulty item?
If your item arrives damaged, defective, or incorrect, please contact our support team within 48 hours of receiving it. Include photos of the issue, and we’ll arrange a replacement or refund immediately.

5. Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery, as long as the item is unused and in its original packaging. See our Refund Policy for complete details.

6. Do you offer refunds?
Yes, full or partial refunds are available depending on the situation. Refunds are processed to your original payment method within 3–5 business days once your return has been inspected.

7. How can I contact Homify?
You can reach our support team anytime at zeeshanahmadshop@gmail.com. We aim to respond within 24 hours.

8. Do you offer warranties?
Yes, most of our electronic and smart home products include a one-year warranty against manufacturing defects.

9. Can I cancel my order after placing it?
Orders can be cancelled within 12 hours of purchase. Once processing begins, we can no longer cancel but may assist with returns after delivery.

10. What payment methods do you accept?
We accept major payment methods including Visa, MasterCard, PayPal, and other secure options available at checkout.